Returns & Exchanges

To initiate a return, please contact asap in order to receive a free return label. 

Baiae will accept your return only if postmarked within 14 days of the original order date. On valid returns, Baiae will offer an exchange or refund to original form of payment.

Please note all items eligible for return must be unwashed, unworn and with their original tags and packing intact. Swimwear must have hygienic lining intact in order to be eligible for return. Footwear must be unworn in their original, undamaged box in order to be eligible for return. Sorry, but we cannot accept returns for beauty products or underwear.

Purchases made with a total discount of 30% or higher are final sale. Purchases made with certain promotion codes may be final sale. 

We cannot refund any shipping or handling fees related to your purchase or return. Please carefully package the item(s) preferably in their original packing materials and mail it via USPS with delivery confirmation (or another
comparable service with tracking). Once your item is received, your return will be processed within 7 business days. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Please note we are not liable for lost returns that were not properly dropped off or picked up by USPS.  

If you plan to make an exchange, please email us at so we can put the item on hold if needed.